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Local government ombudsman
A local government ombudsman (LGO) is an official employed by the Commission for Local Administration in England (CLAE or CLA), a body of commissioners established under the Local Government Act 1974 to investigate complaints about councils and certain other bodies in England.〔http://www.yourrights.org.uk/your-rights/chapters/how-to-get-redress/local-government/local-government.shtml 〕 Each of three local government ombudsmen is responsible for conducting investigations in one of three areas. Similar duties are carried out by the Public Services Ombudsman for Wales, the Scottish Public Services Ombudsman and the Northern Ireland Ombudsman.
==Duties==
A local government ombudsman investigates allegations of maladministration that have caused injustice to the complainant.〔(【引用サイトリンク】url=http://www.lgo.org.uk/about-us/what-we-do/ )〕 All council services can be investigated including housing, planning, education, social services, council tax, housing benefit and highways.〔 A local government ombudsman provides dispute resolution services free of charge to the complainants; as the 2009 fiscal year, the service cost approximately £16 million per annum.〔http://www.theyworkforyou.com/wrans/?id=2009-05-15a.274779.h&s=%22local+government+ombudsman%22#g274779.r0〕 An LGO will usually only become involved after a council's complaints procedure has been exhausted.〔(【引用サイトリンク】url=http://www.lgo.org.uk/making-a-complaint/ )〕
The stated objective of the Commission for Local Administration in England is to secure satisfactory redress for complainants and better administration for local authorities. In addition LGOs may issue advice on good administrative practice in local government based on experience from prior investigations and also offer training in complaint handling to councils.〔(【引用サイトリンク】url=http://www.lgo.org.uk/training-councils/ )〕
Although it will hear complaints of maladministration stemming from the actions of individual councillors〔http://www.manchesteronline.co.uk/news/s/14/14875_rebel_tory_snubs_critics.html〕 and council employees, the service can only seek to remedy the injustice and cannot discipline the person responsible. Unless they are also members of a professional body, such as the Law Society, individual officers can only be disciplined by their employer. The local government ombudsman does not have an explicit duty to report criminal conduct by councils discovered in the course of an investigation to the law enforcement, and there are no known prosecutions or convictions resulting from the work of local government ombudsmen.
抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』
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